Frequently Asked Questions
Everything you need to know about your Giesswein experience.
What makes Giesswein wool products unique?
We use high-quality 100% virgin wool and a special 3D-stretch felting process to create breathable, odor-resistant, and temperature-regulating footwear and apparel.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by destination and usually range from 7-14 business days.
Are Giesswein shoes machine washable?
Yes, most of our wool sneakers can be washed in the machine on a wool cycle (30°C/86°F). Please ensure you air-dry them and do not use a tumble dryer.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay.
How do I find the right size?
Please refer to our detailed Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for our wool sneakers.